Return & Refund Policy
A Simple, Fair, and Transparent Experience
At Bronoria™, we are committed to ensuring your confidence in every purchase. If something doesn’t meet your expectations, our return process is designed to be straightforward and customer-friendly.
1. Return Eligibility Window
We offer a 30-day return period starting from the date your order is delivered.
To qualify for a return, items must be:
- In original condition
- Unused and undamaged
- Returned with original packaging
- Accompanied by proof of purchase
2. Starting a Return
To begin a return request, please contact us at:
📩 service@bronoria.com
Once your request is reviewed and approved, we will provide return instructions and shipping details.
⚠️ Please note: returns sent without prior authorization may not be accepted.
3. Damaged or Incorrect Items
We carefully inspect all orders before shipping. However, if your item arrives:
- Damaged
- Defective
- Incorrect
Please contact us immediately so we can evaluate the issue and provide a suitable solution.
4. Non-Returnable Items
Certain products cannot be returned, including:
- Custom or personalized items
- Clearance or final-sale products
- Gift cards
- Items marked as non-returnable
- Products that are used or not in original condition
Shipping fees are non-refundable.
5. Exchanges
For a faster replacement process, we recommend:
- Returning the original item
- Placing a new order once your return is approved
This helps reduce processing delays and ensures faster delivery.
6. Refund Processing
Once your return is received and inspected:
- We will notify you of approval status
- Approved refunds are issued to the original payment method
- Processing time may take up to 10 business days
Depending on your bank, additional time may be required for the refund to appear.
If more than 15 business days have passed after approval, please contact us.
7. European Customers (14-Day Right of Return)
For orders delivered within the European Union, customers may request cancellation or return within 14 days of delivery, regardless of reason.
Conditions include:
- Items must remain unused
- Original packaging must be intact
- Proof of purchase is required
This policy applies in addition to our standard return terms where applicable.
8. Return Instructions
A return must be authorized before shipment.
Approved returns will be provided with instructions and return destination details.
📩 For all return requests: service@bronoria.com
Bronoria™ Commitment
We aim to ensure every experience is clear, fair, and respectful—so you can shop with confidence and peace of mind.